Privacy and Cookies Policy

Jacques Giroux
www.jacquesgiroux.com
Type of website: Transactional

At Jacques Giroux, we place a high priority on protecting the personal information of our clients, employees, and representatives. In accordance with the law on the protection of personal information in the private sector, we are committed to safeguarding the confidentiality of the personal data collected in our operations. This privacy policy aims to inform you about our practices regarding the collection, use, disclosure, retention, and protection of your personal information. By providing your personal data, you accept the terms of this policy and authorize us to process your information accordingly.

Purpose of this Privacy Policy

This privacy policy is intended to inform users of our website about the personal data we collect, as well as the following information:

The personal data we collect on our site
How the collected data is used
Who has access to the collected data
User rights regarding their personal data
The site's cookie policy

1. Applicable Laws

This policy complies with the provisions of the Personal Information Protection and Electronic Documents Act (PIPEDA).

For residents of EU countries, the General Data Protection Regulation (GDPR) governs all data protection policies regardless of the site’s location. This privacy policy is designed to comply with the GDPR. In case of inconsistencies between this policy and the GDPR, the GDPR will prevail.

For residents of California, this privacy policy aims to comply with the California Consumer Privacy Act (CCPA). In case of inconsistencies, California state law will apply. If inconsistencies are found, we will amend our policy to comply with the relevant law.

For residents of Quebec, this privacy policy is intended to comply with Law 25. If inconsistencies are found, we will amend our policy to align with the relevant law.

2. Consent

2.1 Commitment to Privacy Protection
We are committed to protecting the privacy of our users. We collect and use personal information only with their explicit consent and in compliance with applicable laws.

2.2 Acceptance of Policy Terms
By accessing our website or providing personal information, you agree to the terms of our privacy policy. This includes your consent to the collection, storage, and use of your personal information in accordance with this policy.

2.3 Right to Withdraw Consent
You have the right to withdraw your consent at any time, subject to legal or contractual obligations. We will inform you of the potential consequences of such withdrawal, such as the inability to provide certain products or process specific requests.

2.4 Exceptions to Consent Requirements
In exceptional circumstances, we may collect, use, or disclose personal information without prior consent. These situations may include legal, medical, or security imperatives, such as suspected contract violations, fraud prevention or detection, or law enforcement requirements.

3. Collection of Personal Information

3.1 Methods of Collection
We collect personal information through various means, including:

Emails and customer service communications
Online request forms (including appointment bookings)
E-commerce platform on our website
Mobile application services
Cookies and similar technologies on our website

3.2 Third-Party Data Collection
We may also collect information via third parties, such as:

Technology service providers (e.g., e-commerce platforms, newsletter services)
Social networks for recruitment or marketing purposes
Consultants providing customer services
Logistics providers managing product deliveries

3.3 Advanced Data Collection Technologies
We may use advanced technologies to collect personal data to identify, locate, or profile our customers. These measures are strictly used to improve services and better understand client needs.

3.4 Automatically Exchanged Information
When accessing our website, your device and our server automatically exchange information, including:

Your internet service provider's domain name
Your IP address
Browser and operating system types
Date and time of visit
Pages viewed
Referring website

This information is stored on our hosting platform (Wix) for technical and statistical purposes.

4. Types of Personal Data Collected

We collect various types of data, including but not limited to:

Personal identifiers (name, email, phone number)
Technical or digital information (IP address, online activities)
Financial details (payment information)

5. Use of Personal Data

We use your personal data for the following:

Responding to inquiries
Managing transactions
Sending marketing communications
Improving user experience on our website

We ensure transparency regarding the use of these technologies and respect user privacy preferences.

5.2 We offer various options to help you control and limit the collection of your personal information. These options include:

Communication Choices: You can choose to receive our communications through different means (phone, SMS, email) or opt out entirely.
Account Settings: When creating an account on our site, you can opt out of certain services or loyalty programs.
Cookie Management: Our website allows you to reject or customize the use of cookies. Please note that blocking certain cookies may affect the accessibility and functionality of our website.
Granular Consent: In most situations, when we collect information for specific purposes, you can consent to certain uses of your data.

It is important to note that some of these options may limit your access to all the features of our service. For example, refusing certain cookies may cause parts of our website to malfunction, or choosing not to create an account may limit access to certain customization features.

6. Sharing and Disclosure of Personal Information

6.1 The personal information collected by our organization is accessible to specific categories of our staff and certain partner organizations to provide our products and services efficiently. For example:

Customer Service: Accesses contact information to respond to inquiries.
IT Department: Accesses technical data for support and maintenance.
Marketing Department: Uses data for advertising campaigns and market research.
Delivery Partners: Receive addresses for order delivery.
Payment Service Providers: Access financial information for transaction processing.
Data Security Personnel: Access information to ensure data security and protect against unauthorized access or cyberattacks.
Legal Consultants: Use data to ensure compliance with applicable laws and regulations.
Cloud Service Providers: Host data on secure servers, enabling storage and retrieval.
Research and Development Partners: Access specific data to collaborate on innovations or product/service improvements.
Collection Agencies: In cases of payment default, certain information may be shared with external collection agencies.

We ensure that this information is used solely for the stated purposes and confidentiality is maintained. Data transfers outside Quebec occur within the context of international collaborations while ensuring adequate protection of information in accordance with applicable laws.

6.2 We may share user data processed on our website with the following third parties:

Wix Online Platform Limited: This website is hosted by Wix Online Platform Limited. Address: 1 Grant’s Row, Dublin 2 D02HX96, Ireland. Wix.com acts as a processor for our site visitors' data, processing it solely on our instructions and on our behalf. To learn more, visit Wix's privacy policy at Wix Privacy Policy.
Website Visitor Analytics Tools: This site uses web analytics tools that collect information about your browsing activities, which may be stored on servers in the United States or Canada. These tools may share this information with third parties if legally required or when processing data on their behalf.

The collected information includes the pages you visit, the date, time, duration, and frequency of visits, the links you click, your operating system type and language, your internet service provider’s name, and your geographic location (region). Your IP address is anonymized (truncated) to ensure confidentiality. These tools use the information solely for generating statistics and reports to improve our electronic service delivery.

Other Disclosures: We commit not to sell or share your data with other third parties, except in the following cases:

If required by law;
As part of legal proceedings;
To prove or protect our legal rights;
To potential buyers if we seek to sell the company.

7. Links to Other Websites

7.1 Our website may contain links to third-party websites.

When you follow these links, you leave our website. The information exchanged at that point is no longer subject to our privacy policy. We recommend reviewing the privacy policies of other websites before providing any information.

8. Security of Personal Information

8.1 Security Measures for Protecting Personal Information

To ensure the security and confidentiality of personal information, we implement rigorous security measures, including physical and technological safeguards:

Physical Security: Use of electronic locking systems, security locks, surveillance cameras, and restricted access to areas where personal data is stored.
Access Controls: Limiting access to personal data to authorized employees only.
Staff Training: Regular awareness training on best practices for data security.
Monitoring and Intrusion Detection: Systems to monitor suspicious activity and detect potential intrusions.
Disaster Recovery Plans: Plans to quickly restore data in case of incidents like outages or cyberattacks.
Data Encryption: Use of HTTPS, TLS 1.2+, and automatic SSL by Wix to protect user data regardless of location.

Wix uses AES-256 encryption to secure stored user data and provides dual-layer DDoS protection. Our compliance includes SOC 2 Type 2, PCI DSS Level 1, GDPR, CCPA, LGPD, and ISO standards.

While we take every reasonable precaution to protect user data, some risk remains inherent to the internet. Therefore, we cannot guarantee absolute security.

8.2 International Data Transfers

User data may be accessed, processed, or collected in the following countries:

United States (Google Analytics)
Ireland (Wix)

8.3 Staff and Board Commitment

All employees, directors, volunteers, independent contractors, or advisors working within our organization commit to maintaining the confidentiality of personal information collected and not disclosing or using it for personal or external benefit. This commitment begins upon their start date and continues indefinitely.

9. Retention and Destruction of Personal Information

We retain your personal data only as long as necessary for the purposes outlined in this privacy policy. We may keep data longer to comply with legal obligations, resolve disputes, or enforce legal agreements.

Usage data is retained for shorter periods unless required for security, functionality improvement, or legal reasons.

10. Your Rights

10.1 Recognition and Respect for Your Rights

We recognize and respect the fundamental rights of individuals regarding their personal information, including:

Right of Access: Individuals can view the personal data we hold about them.
Right to Rectification: Individuals can request updates to inaccurate or incomplete information.
Right to Be Forgotten: Individuals can request the removal or delisting of their personal data if its dissemination causes harm or violates the law.
Right to File a Complaint: Individuals can lodge complaints about data handling through our established processes.

For questions or concerns, our data protection officer’s contact details are clearly provided to ensure confidence and transparency in exercising these rights.

11. Policy Modifications

This policy may be updated to reflect changes in our practices or legal requirements. Modifications will be posted on our website. We encourage you to regularly review this privacy policy to stay informed of any changes.

12. Cookie Policy

12.1 What is a Cookie?

A cookie is a small file consisting of letters and numbers that is downloaded to your computer when you visit certain websites. Generally, cookies allow a website to recognize a user’s computer.

The most important thing to know about the cookies we place is that they are used to enhance the usability of our website, such as remembering site preferences and language settings.

12.2 Why Do We Use Cookies?

We may use cookies and other similar technologies for several reasons, including:
i) for security purposes or to protect against fraud, and to identify and prevent cyberattacks,
ii) to provide the service you have chosen to receive from us,
iii) to monitor and analyze the performance, operation, and effectiveness of our service, and
iv) to improve your user experience.

12.3 What Types of Cookies Are Used?

Functional Cookies: We use them to remember any selections you make on our site so they are saved for your next visit.
Analytical Cookies: These allow us to improve the design and functionality of our site by collecting data on the content you access and interact with while using our site.
Targeting Cookies: These cookies collect data on how you use the site and your preferences. This helps us to make the information you see on our site more promotional and tailored to you.

12.4 Cookie Table

Check the table at the following link to see which cookies are placed by default on our site. Some cookies may be added by external applications such as Google Analytics, Facebook, or others.
Cookie Table

12.5 Your Choices

To learn more about cookies, including how to see which cookies have been set and how to manage, delete, or block them, visit:
All About Cookies

You can also prevent your browser from accepting cookies by modifying the relevant settings in your browser. These settings are typically found in the "Options" or "Preferences" menu of your browser.
Please note that deleting our cookies or disabling future cookies or tracking technologies may prevent you from accessing certain areas or features of our services, or may otherwise negatively affect your user experience.
To opt out and prevent your data from being used by Google Analytics on all websites, follow these instructions: Google Analytics Opt-Out.

12.6 Modifications

We may modify this cookie policy. We encourage you to regularly check this page for the latest information on cookies.

13. Contact

Any requests or questions regarding this privacy policy can be sent to the person responsible for personal information protection at the following address:

Name of Contact Person: Jacques Giroux
Email: jacgiroutramus@sympatico.ca

Policy Effective Date: September 14, 2023
Last Updated: May 29, 2024